Sherlock Gift Investigation – Proof of Consent
This document outlines the consent procedures for the Sherlock Gift Investigation feature, demonstrating compliance with Twilio's toll-free verification requirements and applicable messaging regulations.
Introduction
Sherlock Gift Investigation is a one-time, user-initiated feature inside the Rizzer app. A Rizzer user ("the gift-giver") voluntarily chooses to start a gift investigation to help them pick a thoughtful and personalized gift for someone they know ("the recipient").
This page describes the opt-in process and how recipients consent to receive messages through our toll-free number.
How the Gift-Giver Triggers the Feature
The feature can only begin inside the Rizzer app.
The gift-giver must manually:
- Open the "Sherlock Gift Investigation" feature.
- Enter the recipient's phone number.
- Review and approve the exact message that will be sent.
- Confirm the initiation of the outreach.
No messages are ever sent automatically.
- No background automation.
- No recurring subscriptions.
- All outreach is fully user-triggered.
What the Recipient Sees (Initial Message)
The first message the recipient receives always includes:
- Full brand identification ("Sherlock from Rizzer")
- The purpose of the message ("helping a friend choose a thoughtful gift")
- Clear STOP/HELP instructions
- No marketing language
- No hidden identities
- No links unless required
Example:
"Hi! This is Sherlock from Rizzer 👋 A friend wants to surprise you with a thoughtful gift, but they want to make sure it fits what you're into lately. Can I ask you a few quick questions? Reply STOP to end. Msg&Data rates may apply."
How Recipients Provide Consent
By replying to the message, the recipient gives express consent to continue the conversation.
- Replies are completely optional.
- Recipients may answer questions freely.
- They may ask questions about the purpose of the conversation.
- They may stop the conversation at any time by replying STOP, which immediately ends messaging.
- A STOP request is applied globally and blocks all future messaging to that number.
Nature of the Messages
- Conversations are short, typically 3–6 messages.
- No promotional offers are ever sent.
- No recurring messages or automated campaigns exist.
- No marketing or advertising content is used.
- The assistant only asks simple questions about the recipient's interests to help the gift-giver choose a gift.
- The number is not used for anything outside this feature.
User Privacy & Data Handling
We never sell, share, or repurpose data collected in this process.
All information is used solely to help the gift-giver select a gift.
Full privacy policy and terms:
Compliance
Sherlock Gift Investigation follows:
- CTIA Messaging Principles
- A2P / Toll-Free Messaging rules
- Clear opt-in, clear opt-out requirements
- Required STOP/HELP language
- Full brand transparency
All conversations are voluntary, user-initiated, non-recurring, and fully compliant.
Links to Privacy Policy & Terms
For complete details on how we handle user data and messaging, please refer to our official policies:
Last Updated: November 19, 2025
Document Version: 1.0
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Questions? Contact us at legal@rizzer.io